About the Role
We are looking for a proficient multi-tasker with excellent communication skills and an upbeat attitude. The Director of Operations will manage a range of tasks that drive center performance and productivity and is a key influencer in ensuring the center achieves peak performance metrics. Operations Manager are stewards of Servant Leadership who act in a way that supports the Company’s valued behaviors and who are committed to meeting the needs of the team and the growth of its people. Successful Operations Manager take the initiative & solve problems as they arise, are cognizant of how their interactions and decisions affect others and demonstrate flexibility and resilience. They can analyze, interpret, and act on data and information to support employee, center, and company goals. Office Managers take ownership of their center’s success and seek opportunities to collaborate with other managers to ensure all goals are met. They are a decision-makers and influencers that support the positive experience of both employees and clients/families. This role reports directly to the Founder/Manager.
Requirements
Requirements:
Manages the day-to-day operations and staff at the center level including:
Ensures centers remain open, operable, and at capacity throughout the year.
Uses and warrants the accuracy of various software for client & employee scheduling, recording keeping, payroll, and communications following best practices to meet industry standards; ensures compliance of those systems as required by funders, professional boards, and other regulatory bodies.
Builds a thorough understanding of policies and procedures; ensures employees remain up to date and informed on changing initiatives, policies, and priorities
Oversees the fiscal performance of the center; ensures children receive their recommended dosage of treatment, that expenses stay within budget, and that necessary expenses are reconciled with appropriate documentation
Ensures the center is well-maintained and supplied with the resources necessary to deliver high-quality therapy and a positive employee experience.
Completes general office tasks (e.g., answers phones, maintains records/documents)
Builds and leads effective teams
Cultivates a positive work culture and environment for center staff, clinicians, and families, models servant leadership, facilitates team building activities, leads trainings, and manages center employee engagement programs.
Manages and supervises positive, productive relationships with and between staff, clients, and related families; ensures that all positions and parties have what is needed to produce maximum results.
Collaborates with co-managers to achieve goals and a positive employee experience.
Oversees onboarding, development, and ongoing performance management of employees.
Plans and facilitates meetings (e.g., management and daily/monthly staff meetings)
Analyzes information to achieve individual, center, and company goals
Understands and reports on Key Performance Indicators(KPI’s) to drive efficiencies, treatment integrity, and profitability; identifies actions and solutions that will improve performance.
Liaises between company leadership and center staff on strategies, solutions, updates, and concerns.
Is a steward of change management. Provides constructive and thorough feedback to improve systems and processes, demonstrates a positive outlook on company strategies, and provides direction and guidance to center staff and coworkers
About the Company
Company: Great Expectations ABA is a place where children don't have to say, "I'm sorry." We provide comprehensive autism therapy services and implement care plans for children on the spectrum. Our ABA therapy treatment program for children with autism, ages 3 – 12, focuses on increasing communication levels, improving social skills, and developing independent living skills.
Our Mission: Great Expectations ABA provides children with Autism, individualized, quality, and compassionate therapy across all communities changing the lives of children and families in need.